Client Services Associate (Bilingual Req.)

We are an immigration law firm located in Virginia Beach, VA, and we represent immigration clients in all 50 states and all over the world. The firm is close-knit, so you will probably end up talking to everyone on the team before we make any decisions 🙂 We are all super friendly though, don’t worry. Come check us out! This is a full-time, in-office position. 

Here’s who we’re looking for:

Client Services Associate – Must be Bilingual (Spanish/English). Customer service or front office experience is a plus, multi-tasker with a teamwork mentality. This role supports all other departments and the ability to manage many requests of varying complexity is essential.

Where, When & Pay:

Location: Virginia Beach, VA

Job Type: Full-Time

Schedule: Monday – Friday, 9:00 AM – 5:00 PM

Base Pay Range: $14.00- $16.00 per hour, depending on experience and performance, with opportunities for increases.

Job Requirements:

• Be the pleasant and kind representative of the firm for all that come to us.
• You never forget to call someone back or pass along information.
• You are dedicated to making it work, finding the time to get it done or know when to prioritize tasks.
• You never drop the ball and if you do, you own up to it. We all make mistakes.
• Technology doesn’t scare you and you can handle multiple platforms.
• You provide a helping hand!
• Treat everyone with respect, courtesy, and empathy. No big egos.
• You’re a team player – what does this mean?
  • If you’ve ever said “that’s not my job,” this position is not for you.
  • You help find solutions to issues that may arise.
  • You contribute and participate in our team meetings.
• Professional.
• Work-authorized – DACA welcome!

Responsibilities:

• Greet clients and visitors coming into the office and make them feel welcome.
• Back up team members of different departments with administrative requests.
• Open and close the office to prepare for incoming staff and visitors. 
• Maintain the general appearance of the office and prepare the conference room for incoming appointments.
• Inform COO, building manager/Owner of any items that need repair or maintenance, safety hazards, or other concerns regarding the office.
• Manage general supply inventory, organize, and order office supplies.
• Order/pick up food for team meetings, celebrations, and special events. 
• Assist with setting up event space, decorations and firm SWAG, and manage attendee RSVP list.
• Review incoming mail, scan and upload to the Monday.com database in the appropriate location, inform the team of the incoming documents. 
• Manage outbound mail, make labels, and send tracking information.
• Reroute callers with qualifying immigration issues to an available Client Engagement Specialist and provide general information collected from the initial conversation.
• Review virtual answering service emails and return calls to PNCs.
• Review missed calls in Dialpad and return calls or send messages to the appropriate team member.
• Provide referrals based on the area of need and manage the current referral list.
• General administrative assistance for other team members when requested.

Client Services and Legal Support:

• Receive dropped off client documents, scan/copy, and deliver to the appropriate team member.
• Collect dropped off payments in cash or check, and process credit card payments.
• Coordinate with the legal support team to inform clients when important documents arrive by mail or are dropped off to accurately log or add to client folders.
• Assist Legal Assistant with file backs and managing of physical client files. 
• Scheduling client appointments when the legal support staff is absent or unavailable. 
• Assist the Client Services Manager with overflow tasks, as needed requests, and special projects.

Some of our perks:

• Meaningful, impactful work – we change lives for the better (read our Google reviews!).
• All Federal Holidays off/paid – we may be the only immigration law firm that does this.
• Our office is closed the week of Christmas, and it’s paid.
• Health Insurance.
• IRA Employer matching.
• Disability Insurance.
• We eat together a lot and celebrate all birthdays – well, like it’s your birthday!
• Relocation compensation.

How To Apply: 

Please read carefully. This is a test, I repeat, this is a test!

To apply for the Client Services Associate position, e-mail your resume and cover letter to resume@gmlaw.net.

In the Subject line, type your last name in all caps – one adjective to describe you – and add CSA

In your cover letter, answer the following:
 Prepare a cover letter with no more than TWO paragraphs and a closing sentence.

• First paragraph: Explain what you believe are the 3 most important qualities needed in someone who works with immigration clients and why you believe they are the most important qualities.
• Second paragraph: Tell us why you think you would be a good fit for this firm.
• Closing sentence: Tell us what you liked about our ad and what you did not like about our ad. You can be honest; we will not hold it against you.

As a closing sentence, please write:

“I have read the instructions contained in the job posting and have followed the instructions.”

(Sidenote: We appreciate smart use of technology, but we can spot AI-written cover letters instantly – be yourself. We value originality.)

If you’re still reading, you might just be one of us.

We live our core values, celebrate wins, and – fair warning – there’s always food around here.

We review our core values and mission at every meeting.
We take the time to appreciate and acknowledge our weekly wins.
Our clients love us so much that they are always feeding us with gifts of homemade meals, charcuterie boards, cakes, and other yummy treats. Be prepared to eat. Yes, food is mentioned twice in this ad.
Somehow, we were all convinced to register for a half-marathon this year and did it together!
As mentioned, we are a close-knit team, and culture is just as important as your knowledge and your work ethic.

Thank you for taking the time to read this entire ad. If you decide to apply and follow instructions, we look forward to following up with you.