Our team is looking for an experienced, bilingual (Spanish and English) Client Engagement Specialist.
We are the premier immigration law firm in Hampton Roads and have been helping families and businesses for over 25 years.
This is a full-time, in office position where you will be a critical member of our intake team. The ideal candidate believes that sales is not something you do to someone, but for someone, has sales experience, understands complex immigration processes, and is driven to retain new clients. We want a team-player who is caring, dependable, is a good listener but aims to ease concerns of callers. This position is not a typical sales position. You’ll manage multiple demands at once, so knowing what matters most – and acting on it – is essential.
Location: Virginia Beach, VA
Job Type: Full-Time, In Office
Schedule: Monday – Friday, 9:00 AM – 5:00 PM
Base Pay Range: Starting at $15.00 per hour with opportunity to increase based on experience.
Benefits:
- Generous vacation and sick time
- Health and dental insurance with company contribution
- Retirement plan with company match
- Short-term disability
- 11 federal holidays paid during office closures
- 1 week office closure during December/January holidays
Position Requirements:
- Bilingual (Spanish/English)
- Minimum of 2 years of experience in immigration legal sales.
- Strong organizational and technology skills with the ability to manage multiple databases.
- Exceptional writing, grammar, and communication skills.
- Strong attention to detail and care in handling confidential information.
- Professional, client-focused, and compassionate attitude.
Preferred Qualifications:
- Previous experience with Monday.com and GoHighLevel databases
About the role:
The Client Engagement Specialist is responsible for accurately qualifying callers to determine if assistance can be provided by the firm’s legal team. The position requires conducting intake of prospective new clients (“PNC”), collecting relevant information and ensuring a smooth transition to the legal team. Additionally, Client Engagement Specialists monitor and report intake data, lead quality, and meet targets for legal consultations with firm attorneys. While the Client Engagement Specialist does not provide legal advice, the goal of the position is to analyze the caller’s personal immigration situation and determine if they are a good fit for our team’s legal services by offering a one-on-one consultation with an attorney.
General Tasks and Responsibilities:
Intake:
- Conduct intake interviews with potential new clients to determine if their case qualifies for legal assistance
- Book paid legal consultations for eligible callers
- Maintain information in the client management database
- Perform follow-ups with qualified leads
- Assist with marketing and campaign adjustments to improve lead quality
- Respond to inquiries and provide additional resources and referrals
- Assist with the maintenance of intake scripts to collect needed information from callers that are used to qualify their case
- Communicate internally with the intake team regarding voicemails, messages, and missed calls for follow up
- Ensure a smooth transition from new caller to client during the handover process to the legal team
Reporting:
- Update designated trackers to report on call volume, lead information, quality of leads, and retained client information to designated individuals
- Conduct system audits to ensure information is maintained with the most relevant status in the pipeline and field completion
- Assist other Client Engagement Specialists, Sales Manager, or other designated team members with tracking necessary datapoints
How to Apply:
If this exciting opportunity appeals to you, please follow the instructions listed below. APPLICATIONS THAT DO NOT FOLLOW INSTRUCTIONS WILL NOT BE CONSIDERED.
Prepare a cover letter with no more than TWO paragraphs and a closing sentence. In the first paragraph explain what you believe are the 3 most important qualities needed in someone who works with immigration clients and why you believe they are the most important qualities. In the second paragraph, explain why you applied to this particular job posting. As a closing sentence please write, “I have read the instructions contained in the job posting and have followed the instructions.”
(Sidenote: While we appreciate the use of AI, use it at your peril for this cover letter. Trust us when we say the answers are all the same, and we know the right candidate will not want that!).
Email your resume and cover letter in PDF format to resume@gmlaw.net. The subject line of the email should have your last name (all caps), followed by the position you are applying for in lower case, followed by one word that you would use to describe yourself in all caps. [For example: REYES, client engagement specialist, AWESOME]
We look forward to reviewing your application.
Did you read all the way through this job posting? Congratulations! Now let us tell you a little about what we’re like:
- We review our core values and mission at every meeting.
- We take the time to appreciate and acknowledge our weekly wins.
- Our clients love us so much that they are always feeding us with gifts of homemade meals, charcuterie boards, cakes and other yummy treats. Be prepared to eat.
- DACA applicants and those who are work-authorized are welcome to apply.
- We are a close-knit team and culture is just as important as your knowledge and your work ethic.
Equal Opportunity Employer: Our firm is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.